Returns are accepted for full credit up to 14 days from the date the package carrier says the package was delivered.
- Email firstname.lastname@example.org with your order number (listed on your packing list), and the reason for the return. You will receive an electronic return label.
- Print this label and adhere it to the return package.
- Drop the package off at any UPS store or drop off location. If the company you work for has regular UPS deliveries or pick ups they will take your package.
- Shipping charges are not refundable.
- Returns made to rosannainc.com will be refunded in the form of the original payment method.
- When returning items pack them well to avoid breakage. Pack them in original packing materials when possible.
- You will receive your refund within one week of our receipt of the item.
- Rosanna products purchased anywhere other than rosannainc.com cannot be returned. Please contact the original seller about their return policy.
- Damages and defective merchandise occur occasionally.
- Report the specific item and problem immediately to email@example.com.
- You will receive a reply with further instructions. Do not return the damaged or defective merchandise unless instructed to do so.
If your question has not been answered here please call 1-877-343-3779.